/SUPPORT
Support
For samples in progress, issued reports, turnaround times and technical questions about characterization, deformulation, solid-state or method validation results.
How to prepare a support request
For efficient technical triage, identify the service involved, the sample or project reference, what you observed and when it occurred. Do not place confidential raw data in the free-text field before an appropriate transfer method has been agreed. The support team reviews the request, routes it to the relevant specialist and confirms which records or next steps are needed for a reliable response. New analytical projects should use the general contact form.